Notify eGift Card Customer Service via email at Lost or stolen gift cards may not be replaced without adequate proof of purchase (original gift card receipt), and the corresponding gift card number. Please treat eGift Card as cash, if it is lost or stolen there is the possibility of the card being used by someone other than yourself. eGift Card cannot refund any lost funds but unused funds can be transferred to a new card for a fee of $5.00 (price does not include shipping if applicable).